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Frequently Asked Questions

Damages, Defects or Issues with Order:

We encourage you to inspect and test your order upon receiving it. If your order is defective, damaged, or incorrect, please contact us here and we will evaluate the issue and correct it promptly. Our product replacement policy allows you 30 days from the date of receipt to request a replacement for any defects.

Purchased using Buy with Prime?: We follow Amazon's 30 day return and refund policy. Check our return policy here to learn how to start the return process for your Buy with Prime order.

For returns and refunds, all sales are final unless the item is defective, damaged or if purchased using "Buy with Prime" (see statement above).

To request a replacement, please contact us here.

If you have any other questions, please check out our F.A.Q.

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Enhanced Flavor Adds sweet notes to your Whiskey or Bourbon

No sweat Keeps drinks cold twice as long

Premium Quality Expertly crafted at an affordable price

Free Shipping Ships within 3-5 Business Days

Charred Oak Just like the inside of a whiskey barrel for enhanced flavor

Unique Whiskey Stones Chills drink while providing less dilution

Premium Quality Made from Oak

Free Shipping Ships within 3-5 Business Days

Charred / Uncharred Charred for enhanced flavor & uncharred for flavor preservation

No Sweat Keeps your drinks cold twice as long

Premium Quality Expertly crafted at an affordable price

Free Shipping Ships within 3-5 Business Days